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LegalUpdated 31 augustus 2026 · v1.2 (DRAFT — pending legal review)

General Terms and Conditions

The conditions under which you use Vytrix.

1. Definitions

  • App: the Vytrix mobile application (iOS, Android, Web) and associated web services, including the coach portal
  • Service provider / we: Vincent Molenkamp (sole proprietorship), developer of Vytrix, based in the Netherlands (Chamber of Commerce 42078574)
  • User / you: any natural person who creates an account and is at least 18 years old
  • Coach: a personal trainer who uses the coach portal
  • Client: a user linked to a coach
  • UGC (User Generated Content): all content that you post, share, post or send via the app
  • Services: all functionality of Vytrix

2. Applicability

These terms and conditions apply to all use of the App. By creating an account and completing the consent flow in onboarding, you agree to these conditions and to the Privacy policy.

3. Description of the service

Vytrix is a fitness and wellness application that allows users to track their workouts, nutrition, sleep, heart rate, weight, body composition, and optional menstrual cycle. The App offers social functions, AI functionality (photo analysis of meals, AI Coach), and the option to be guided by a personal trainer.

Vytrix is a general well-being application and expressly not a medical device — see Art. 5.

4. Account

  1. You have to minimum 18 years be old to create an account. Vytrix is an adult service.
  2. You are responsible for keeping your login details confidential.
  3. You may only create one account; multiple accounts per person are not permitted unless permitted in writing in advance.
  4. Your account is personal and non-transferable.
  5. When registering, you enter your date of birth via a neutral age picker. If it turns out that you are younger than 18, your account will be terminated and your data deleted.

5. Health data and MDR disclaimer

  1. The App can process health data (sleep, nutrition, body measurements, heart rate, photos, optional menstrual cycle). These are special categories of personal data under GDPR Art. 9.
  2. Processing takes place only take place after your express permission and can be revoked at any time by category via Settings → Privacy → Consent.
  3. Vytrix is not a medical device within the meaning of Regulation (EU) 2017/745 (MDR) and is not intended to diagnose, treat, cure, assess, prevent or alleviate any condition. The information, statistics, photo analysis results and recommendations are for general fitness, nutrition and wellness purposes only and are not a substitute for professional medical advice.
  4. Always consult a doctor before starting a new exercise or nutrition program, especially if you are 35 years or older, pregnant, breastfeeding, have a heart, metabolic or eating disorder, or are taking medication. Stop exercising immediately and consult a doctor if you experience pain, dizziness, shortness of breath, or other worrisome symptoms.
  5. By using the App you confirm that you have read and accept this disclaimer.
  6. Reproductive health data has primary storage region Supabase Ireland (eu-west-1), is excluded from coach access and is not sent by Vytrix to AI, marketing or payment providers. Requests from authorities will be assessed under applicable law and limited to what is legally required. The Supabase DPA and sub-processor terms continue to apply to infrastructure processing.

6. Coach-client relationship

  1. The link between coach and client takes place on the basis of explicit permission from the client.
  2. The client determines which data categories the coach can view.
  3. Reproductive health data is always excluded from coach access, regardless of other permissions.
  4. The coach is an independent controller for his/her coaching activities.
  5. The Service Provider is not liable for the actions or omissions of coaches.

7. AI Coach and photo analysis

7.1 AI Coach

The AI Coach provides automated fitness and nutrition advice via chat. AI advice is informative and formative no medical, nutritional or dietary advice. The AI Coach uses Google Vertex AI (Gemini), with EU multi-region processing eu.

7.2 Photo and label analysis

The meal photo analysis uses Google Vertex AI (Gemini) via the EU multi-region. The product label scanner can also use OpenAI to read photos of the nutrition label, the ingredients list and optionally the front of the packaging. Vytrix does not send an account ID or email address; a barcode and existing product name can be sent as context. The AI ​​result is an estimate and may differ from reality. The analysis is no medical, nutritional or dietary advice.

7.3 Responsibility

The user is responsible for verifying the accuracy of AI results before including them in nutritional decisions.

7.4 Opt out

You can always disable AI functionality via Settings → Privacy → AI Features.

7.5 No automated decision-making with legal effects

GDPR Art. 22 does not apply to Vytrix's AI functions — no decisions are made with legal or similarly significant effects. AI provides suggestions, you decide.

8. Social Features and User-Generated Content

8.1 Responsibility

You are solely responsible for the content you post — posts, comments, direct messages, shared photos, shared workouts, and shared meals.

8.2 Prohibited content

You may not post UGC that:

  • Is unlawful, threatening, abusive, harassing, defamatory, libelous, misleading or fraudulent
  • Hate speech or discrimination based on race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, age, or disability
  • Is sexually explicit, violent, or pornographic
  • Doxxing (publishing other people's private information without permission)
  • Encourages self-harm, eating disorders, or dangerous weight loss practices
  • Infringes the intellectual property, trademarks, or privacy of third parties
  • Contains spam, phishing, malware, or fraud
  • Involves the impersonation of another person or entity
  • Promotion or glorification of anabolics, doping, or contains unauthorized medication
  • Infringes any applicable law (DSA Art. 16: "illegal content")

8.3 Acceptance of Community Standards

Before you can post UGC, you must explicitly agree to these Community Standards. This is done once during onboarding and will be asked again if there are significant changes.

8.4 Reporting and blocking

The App offers three separate moderation mechanisms:

  • Report content: with every post, comment and message; categories spam, harassment, hate, sexual, IP infringement, other.
  • Report user: for repeated transgressive behavior.
  • Block user: Feed visibility and direct messages will be stopped immediately. The blocked user will not receive a notification.

8.5 Moderation procedure

  • We assess reports within 7 days; serious/illegal content (child safety, violence, terrorism) within 24 hours.
  • We provide a statement of reasons (DSA Art. 17) to the affected user when content is removed or an account is suspended.

8.6 Repeat offender policy

  • Strike 1: warning
  • Strike 2: temporary suspension (7-30 days)
  • Strike 3: permanent account termination
  • For serious violations, any strike may mean immediate permanent termination.

8.7 Occupation (DSA Art. 20)

Objection to a moderation action? Contact us at appeals@vytrix.app or Settings → Help → Moderation Objection. We will handle your appeal within 14 days. Out-of-court dispute resolution available via DSA Art. 21.

8.8 Abuse of the reporting system

Manifestly unfounded reports may lead to temporary suspension of reporting rights or additional sanctions (DSA Art. 23).

8.9 Notice-and-action for illegal content (DSA Art. 16)

If you believe content on Vytrix is illegal, you can report it via the in-app reporting feature or via appeals@vytrix.app with motivation.

9. Intellectual property

  1. All rights to the App (software, design, logos, content) belong to the Service Provider.
  2. You are granted a limited, personal, non-exclusive, non-transferable right of use.
  3. Your own UGC remains your property. By posting UGC, you grant Vytrix a worldwide, royalty-free, non-exclusive license to display, store, and distribute that UGC in connection with the Services — for as long as you post it and no longer.
  4. Upon removal of a post or account deletion, this license expires, except for technical cache windows of up to 90 days.

10. Availability

  1. The Service Provider strives for continuous availability but does not guarantee this.
  2. Maintenance can lead to temporary unavailability.
  3. In the event of maintenance >2 hours on a working day between 09:00-21:00 NL time, we will inform you in advance via an in-app notification.

11. Liability

  1. The App is provided “as is” to the extent permitted by law.
  2. The Service Provider is not liable for:
    • Health consequences of following app suggestions
    • Loss of data due to technical malfunctions
    • Acts or omissions of coaches
  3. Our total liability against you for any loss arising out of or in connection with the Services is limited to the greater of (a) the total amount paid by you to us in the twelve (12) months prior to the event, or (b) one hundred euros (€100).
  4. This restriction does not apply to:
    • Damage due to death or bodily injury
    • Damage due to intent or gross negligence of Vytrix
    • Damage that may not be excluded or limited on the basis of mandatory consumer law in your member state (NL Art. 6:236 BW; BE Art. VI.83 WER; DE BGB §309 No. 7; FR Art. L. 212-1 Code consommation).
  5. Nothing in these terms and conditions limits or excludes liability that cannot be excluded under mandatory law.

12. Privacy

The processing of personal data is described in our Privacy policy, which forms an integral part of these terms and conditions.

13. Termination

13.1 Because of you

You can delete your account at any time:

We will process account deletion within 90 days of request.

13.2 By us

The Service Provider may suspend or terminate an account if:

  • Violation of these terms (Strike-1/2/3 procedure)
  • Undeniable abuse of the Services
  • Legal obligation

13.3 Consequences

Upon termination, your access will expire. Current subscriptions will be canceled in accordance with Art. 14 handled.

14. Right of withdrawal and cancellation

14.1 14-days-cooling-off period

For paid subscriptions you have a right of withdrawal 14 days from the moment the subscription is taken out (Directive 2011/83/EU).

14.2 Loss of right of withdrawal

If, before the end of the 14 days cooling-off period, you expressly request immediate performance of the Services and confirm that you lose your right of withdrawal (Art. 16(m) CRD), the right of withdrawal expires.

14.3 EU-wide online cancellation function (from 19 June 2026)

From 19 June 2026 (Directive (EU) 2023/2673) you can cancel your subscription online via a prominent "Cancel" button that is clearly labeled, easily found, accessible at all times, and provides you with confirmation in a durable medium.

14.4 Germany — §312k BGB (already active)

For German users, §312k BGB applies: the cancellation button is always accessible without a login and without mandatory intermediate steps.

14.5 RevenueCat / Play Billing / App Store

You can also cancel subscriptions via RevenueCat, Google Play Billing or Apple App Store via those platforms. Vytrix's own cancel button is an additional tool.

15. Governing Law and Forum

15.1 Applicable law

This Agreement is Dutch law applicable, without prejudice to mandatory consumer rights of the Member State in which you reside (Rome I Regulation Art. 6).

15.2 Forum

  • Disputes will be submitted to the competent court in the Netherlands.
  • Consumers reserve the right to initiate proceedings before the court of their own place of residence (Brussels I-bis Regulation Art. 17-19) and can only be brought before the court of their own place of residence by us.
  • Online dispute resolution via ec.europa.eu/consumers/odr for EU consumers.

16. Changes

The Service Provider may change these conditions. In case of significant changes you will be informed via in-app banner, blocking modal and email.

17. Contact